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International Orders

International orders are sent by letter mail in a flat envelope with a postage stamp
Larger orders may be broken into multiple envelopes

I take a photo of your actual envelope and email it to you just before mailing it out. Please look over the envelope image and let me know if there are any problems with the address. Sometimes problems can be corrected in time or at least not wait weeks or months before finding a solution.

There is NO TRACKING for letter mail
China can mail a widget for $0.99 with tracking but here in the USA the same services are used and it costs around $35 to mail a paper clip with tracking that actually works

Letter mail takes between 6 to 40 days depending on destination. 
International package forwarding services (with tracking that stops working after leaving USA) is around $6 and takes 25-75 days.
Priority Mail is the cheapest option with working tracking. It usually takes 5-20 days and starts at $30.
UPS Ground International takes 5-20 days and starts at $25 for small flat items.  A lot of paperwork is needed for UPS International 


Because the seller is responsible for the item and postage cost until the item arrives at the destination, high shipping costs are not a reasonable option for small orders.  There are so many different countries and services involved that it is difficult to know or keep track of all the details. 

For the most common international orders I have enough information and past history to have a good idea what to expect.

All delivery estimates are averages. There are always some outlying orders that are delayed for some reason.
COVID has caused significant and unpredictable delays for almost all international mail

UK
Fastest of all international destinations. 4-9 days typical. Very reliable, with virtually no missing orders. 

Canada
A little slow for being so close. 7-24 days is typical. Very reliable with only a rare case of the order not arriving.

Germany, Austria, Switzerland
7-24 days is typical. Very reliable with only a rare case of the order not arriving.

Australia
Very reliable but a little slower and a few more missing orders than the above countries. Typically 20-40 days

*France and Italy
Very unreliable with up to 50% of orders reported missing

Asia, China, Japan, etc..
Not a lot of data but seems reliable. A low number of orders and I don't receive much feedback.  (No complaints)

Russia and surrounding 
Very few orders. Kazakhstan has been banned due to theft of services from multiple addresses.  

Netherlands
A lot of orders and very few issues. 14-30 days

*South America
Too many problems, very unreliable. Many lost packages and language barriers. Hard to communicate with customers.


What if my international order does not arrive?

Because there is no tracking there is no way to know if an order is lost or delayed. (Tracking rarely helps either by the way) 
I ask customers to please be patient and give an order 2 months to arrive (1 month for UK). After two months I can send a replacement order. It's far more common for an order to be delayed for many reasons then it is to be truly lost. So sending a replacement before 2 months usually ends up with the original order arriving before the replacement order.  
I will ask you to verify your address and if anything can be changed or added. 

* France, Italy and South America: If you would like to place an order anyway knowing the risks, this is up to you. Postage is higher for your area because so many are lost. If you have not received the order within 50 days then I will send a replacement. If you have not received either order in 100 days then I will process a refund minus the original shipping cost

  

  


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