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Direct email: sales@p1repair.com

Q: What happens when I order repair service? How Does this work? ANSWER 

Q: Do you have a repair kit for X? A: Search for your model number above (try just the numbers). If you can't find what you need PLEASE ASK :)

Q: Do you have a repair kit for KX-TGA651wxyz? A: For Panasonic, only the numbers are important. The rest is version, color, country code, etc..  KX-TGA410b, KX-TGA410c, KX-TGA410whatever are all the same phone. The only important  info is the number "410" 

Q: How long does repair take? A: That depends greatly on what it is and how much of it there is.
     Average is about 1 month. Small orders without unusual problems generally take a few weeks plus shipping time.      
     Larger orders will take as long as the most difficult item and may be several weeks especially if ordering parts is needed. 
     Expedited and Rush is available if you need something back fast

Hours of operation: No set hours (Generally M-F 9am - 5pm EST)  P1Repair is a one person operation and I am often working 7 days a week but I am not always around.


Address

P1Repair
247 Buxton Rd
Saco, ME 04072

Please note: Repair Service in the winter months can be significantly delayed due to increased work load. Please contact me before ordering repair service if turnaround time is critical.  Thanks for understanding.


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TXT and Voice Mail (FREE)

 (207) 956-0755‬

  • This is a google voice number linked to a desktop computer. I don't make or receive phone calls. 
  • TXT messages are forwarded to my personal cell. Voice mails retrieved at business hours.  
  • In your message, please provide enough information for me to find your order or send me an email with a simple message like "I just left a voice mail": sales@p1repair.com 

For example: Instead of typing up a long email you could leave a recorded message 

Some people prefer to leave credit card information over the phone. My messages are secure and I am the only one with access to them.  It's much safer than sending CC detail over email. 

I work strange hours and phone calls are a significant distraction. I was receiving too many phone calls with people wanting to chat for 20 minutes about which $0.50 item to order. Inevitably if anything important is dealt with over the phone I will probably need to reference it later. I can search emails, phone calls are lost. 


Phone Support (returning your call)

Phone support is $150 per hour billed in 20 minute intervals. Minimum 20 minutes for $50
Please purchase PHONE SUPPORT and leave a message that includes your 6 digit Support Request Order Number and your preferred time for a return call. 


Any voice mails left that request a return call back and do not have pre-paid phone support (with the 6 digit order number) will be deleted and ignored.
Thank you